CaseBank Technologies, Inc.

Laurence A. Esterhuizen
Vice President Sales, Aerospace & Defence Systems
Tel: (905) 364-3649

5800 Hurontario Street
Suite 1200, 12th Floor

Mississauga, ON, L5R 4B4

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Digital Troubleshooting Ecosystem that Improves Mission Readiness

CaseBank Technologies Inc., a Division of ATP, is a software and services company that provides troubleshooting, reliability, and defect trend analysis tools that help engineering and service teams accelerate equipment repair, increase uptime, reduce warranty costs, and improve product support and performance. CaseBank has deep roots in the aerospace, and defence industries and has deployed solutions worldwide to support Fortune 1000 companies. As a global company, ATP CaseBank has over 6,000 customers and operates in 137 countries, with more than 43 years of experience in the information services and software industries.

CaseBank’s Troubleshooting Ecosystem is a comprehensive and powerful suite of applications and information that is dedicated to improving the troubleshooting of complex equipment. Using innovative technologies, it leverages available maintenance data, both current and historic, resulting in diagnostic tools that help maintainers achieve a high state of mission readiness.

The Troubleshooting Ecosystem leverages and combines knowledge buried in maintenance organizations thereby augmenting the existing troubleshooting environment available to technicians. It brings the global fleet experience of solved problems to bear on troubleshooting, while also supporting collaborative problem-solving. It includes robust mechanisms for capturing, validating and preserving new troubleshooting knowledge found in the field, as well as providing intuitive management insight into maintenance operations.

The Troubleshooting Ecosystem is comprised of three Commercial Off-the-Shelf (COTS) software applications:

  • ChronicX A powerful software tool that analyses historical fleet maintenance records, using natural language and advanced AI techniques, in near-real time. It alerts users to recurring defects; monitors incoming data for problems of specific interest to analysts; provides smart and comprehensive search; facilitates customizable dashboard analytics; and automatically corrects miscoded work unit classification entries.
  • Data ChronicX An application that stores and analyzes maintenance messages downloaded from equipment. Its role is to integrate equipment messages directly into the troubleshooting and recurring defect management tools (SpotLight and ChronicX, respectively), and to provide alerts on fault messages that could lead to unscheduled maintenance therefore possibly pre-empting a future functional failure.
  • SpotLight An intelligent troubleshooting tool that generates guidance interactively, serving as a reliable medium for capturing, preserving, and delivering fleet-wide knowledge about troubleshooting the equipment. It generates its troubleshooting guidance dynamically, changing with every new bit of information added.

Working together or independently, this trio of analysis and troubleshooting applications dramatically improve mission readiness, by focusing and concentrating all available knowledge on the task at hand.